FAQ

General FAQ

Do I have to sign up for a membership?

Yes, this is a membership site and only members can access the videos and other material.  Membership is free.  You can join as a basic Bronze Member by clicking here

Or by clicking on any of the “Join Now” buttons or links.

What is Brain Entrainment?

In a nutshell, brainwave entrainment is anything that causes one’s brainwave frequencies to synchronize.  This is usually done with sound, vibration, or light.  We use Binaural Beats and Isochronic Tones to sync your brain to special frequencies that will enable you to achieve a deep to light relaxation.  Read here for more information.

What is the difference between Binaural Beats and Isochronic Tones?

The easiest way to answer that question is that binaural beats require the use of headphones and isochronic tones do not.  For more information about binaural beats and isochronic tones click here.

Do I need a credit card to sign up?

Nope.  When you sign up for the free Bronze Membership, there is no credit card needed.  You also do not need a credit card to try the 7-day free trial for the Gold Membership.  However, after the 7-day free trial or if you are joining the Silver Membership, you will need to use a credit/debit card.

Am I required to pay a year in advance?

No, your membership is month to month and will not end unless you cancel or for whatever reason fail to pay.  You can cancel at any time or you can downgrade or upgrade anytime you wish.  You have complete control over your account.

Account FAQ

How do I change my email or password?

Click on the “My Account” link at the top of any page.  On the left side click on “Account Details”.  Here you can change your email address and password.  Make sure that you keep all of your information current. Click here for detailed instructions

How do I access the videos for my membership?

Click on the “My Account” link at the top of any page.  Click on “Membership Content” links in your member dash. Here is where you will find a list of all the videos and other material available for your Membership.  Click on the “View” button on the right side to watch any of the titles. To move from page to page, click on the SMALL arrow.  Using the large arrow will take you to the last page.  For more detailed instructions click here

How do I upgrade or downgrade my membership?

As a member, you have complete control over your subscription.  You can upgrade or downgrade your subscription at any time.  Check out the details here.

How do I add a credit card to my account?

Follow the directions here to add or change your payment information.  Be sure that the auto-renew toggle is on so your subscription is never interrupted.  Detailed steps Here.

How do I cancel my Membership?

No need to cancel when you can downgrade to a Bronze Membership for free. However, if you really must, we will hate to see you leave.  Follow these directions to cancel your account.

Video FAQ

I’m having problems with the video cycling how do I fix this?

For Video Troubleshooting click here.

Why do some videos have images while others do not?

Our focus videos have images or moving fractals and particles for you to watch if this is what you chose to do. Other videos have the cover image running through the whole video.  This is because you will more than likely have your eyes closed and will not be watching the video.  The sleep videos have a short image of what’s playing then a black screen. Due to the length of the sleep videos, this reduces the size of the video to help with playback.

Can I play the videos on my smartphone or do I need a pc?

The videos will play on all devices.  Be sure to check for any data limits if you are using a smart device. Click here for Video Troubleshooting if you are having a problem with your video playback.

Do I need headphones or earbuds for the sleep videos?

We advise against using headphones or earbuds for our Sleep Series videos.  First, it’s not necessary as the sleep videos using frequencies such as deep theta or delta are in the form of isochronic tones and do not require the use of headphones or earbuds.  Also, it’s very uncomfortable to wear one of these devices to sleep in.  We recommend using Bluetooth speaker(s) instead.

***Please Note – if you are using your mobile device to play any sleep music, make sure that you do not exceed your data usage.  It’s best to use a device that can connect to a WiFi router, such as a pc or laptop that would prevent an overage of data charges on your mobile device.  If you have any questions about your data plan, usage, or restrictions, please contact your service provider for assistance.